Common Questions

Support

How can I program my keys individually with different licensing parameters?

You can use KLTool.exe for programming your keys using the “Program KEYLOK2” tab.


I just received my Company Unique SDK and keys. When I try to do a “Check for KEYLOK” with KLTool.exe I get the message saying “KEYLOK not found”. What am I doing wrong?

Cause: It may be that you're using the wrong KLTool.exe with the keys.

Solution: The tools that come with your Company Unique CD are specific to your production keys and the tools that came with your DEMO CD cannot be used with the production keys. You will need to install your Company Unique SDK and then test the keys with these tools.

What do I do to correct Error Code 0x02?

Cause: Device driver may not be installed.

Solution: Run the install.exe from your CD or download here.

I get a Parclass Error 0x37 with my Parallel Key.

Cause: This error may be occurring if the Parallel port key was not connected when the install utility was run.

Solution: Run the install.exe with the Parallel port key attached.

I just upgraded to a Windows 7 64-bit machine, but my Parallel key is not working.

KEYLOK does not support Parallel port keys on Windows 7 64-bit, we recommend that you upgrade to our KEYLOK2 USB keys.

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