You think he may be right, but you can't seem to find the solution to the problem, and your dongle manufacturer's idea of support is to have you fill out an on-line form and then wait two-days for an email reply asking for more details on your problem.

This won't happen with KEYLOK Digital Security. Whether you email your problem to us or call us direct, our average response time is less than 60 minutes and we guarantee we will call you within 2 hours.

This means you don't have to worry about aggravating your clients while you wait for help. We will even call your client with you and provide complete support until the problem is fixed. In an industry where support is known to be virtually non-existent and where manufacturers force you to "prove the problem is related to the dongle," we set the standard for what customer support is supposed to be like.

• Certified Support Engineers
  All of our support reps are trained and certified before they ever take a customer call.


• We get back to you quickly
  In fact, more than 87% of calls are taken as they come in.


• We identify the problem - and the solution
  We will even call your client with you, if you choose, to ensure there is absolute cooperation and support for your end-user.


• We don't play the "blame game"
  We know your time is money, so we make it easy for you to do business with us. We don't waste precious time making you prove that the problem could be ours. We jump right in to help you find the solution.


• Whose fault is it if the dongle fails?
  Did you know that most dongles are only covered by warranty for one year or less?
  If you are like most software manufacturers, your product will be used by your customers for a lot longer than one year. So, what happens if your customer has a problem with the dongle?
  
  Well, with most manufacturers, you have to buy another one, cutting directly into your margins and profitability and taking money out of your pocket. In those rare instances when the dongle is still covered under warranty, you will have to jump through hoops to get a replacement. Who has time for that?

At KEYLOK, every dongle is backed by a Lifetime, No Questions Asked Replacement Warranty.
If our KEYLOK dongle fails for any reason, just send it back and you will receive a replacement.
No other vendor offers this type of warranty.

Why can KEYLOK offer it? Our dongles go through over 600 individual tests before they are shipped to you.